Shipping policy
Shipping Policy
We’re committed to getting your order to you quickly, securely, and with complete discretion.
🚚 Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Orders placed after business hours will begin processing the next business day.
📬 Shipping & Delivery
Delivery times are calculated after your order has been processed.
Estimated delivery times:
- Standard Shipping: 2–5 business days
- Expedited Shipping: 1–3 business days
Please note that delivery times are estimates and may vary due to carrier delays, weather, or other factors outside our control.
📦 Discreet Packaging
Your privacy is important to us.
All orders are shipped in discreet, plain packaging with no indication of the contents or nature of the items inside.
📍 Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If a package is returned due to an incorrect address, additional shipping charges may apply.
📭 Lost or Stolen Packages
Once your order has been shipped, it is in the hands of the carrier. We are not responsible for lost or stolen packages. If your tracking shows delivered but you have not received your order, please contact the shipping carrier directly.
💥 Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product. We will work with you to resolve the issue.
🌎 Shipping Availability
We currently ship within the United States.
💬 Questions
If you have any questions about your order, feel free to reach out:
Email: support@kinxboutique.com
Phone: (614) 564-9985